Position available: IT Support Engineer

The University of Divinity seeks to recruit an IT Support Engineer. This is a full-time ongoing role based in the Office of the Vice-Chancellor in Melbourne available for immediate commencement. The role is remunerated on the University’s salary scale at HEW Level 5.1 ($71,972 plus 15% superannuation and annual leave loading).

The University of Divinity is Australia’s leading provider of theological education and research, offering a wide range of awards in theology, ministry, philosophy, spirituality and counselling. The University operates through ten Colleges located in Melbourne, Adelaide and Sydney.

Key Responsibilities 

• Assist the Information Technology Manager in the delivery of the University’s digital strategy.
• Provide tier 1 support to Office of the Vice-Chancellor staff.
• Provide tier 2 support for the University’s Virtual Learning Environment.
• Assist the Information Technology Manager in the administration of the University’s IT systems, including but not limited to our Learning Management System (LMS) and staff and student management systems.
• Contribute to the optimisation of business and IT systems and processes.
• Manage the delivery of data and reporting for University processes.
• Liaise with and oversee the relationship with the University’s external IT provider (MSP)
• Undertake other tasks as reasonably directed by the Information Technology Manager or Vice-Chancellor.

Working relationships

The IT Support Engineer:

• Reports to the Information Technology Manager
• Is a member of the Information Technology Team in the Office of the Vice-Chancellor
• Works with University Staff and tenants based at Paschal’s site
• Liaises with University staff, contractors and vendors

Selection Criteria 

• Outstanding verbal and written communication, and ability to relay technical information to non-technical stakeholders
• Demonstrated ability to work with a large and diverse team
• Excellent self and task management skills
• Minimum 3-4 years in IT support of mixed technologies and distributed teams and environments. Desirable and highly advantageous experience includes:
  • Moodle LMS or similar product such as Canvas or Blackboard
  • MS O365 administration and maintenance
  • MS Azure or similar cloud infrastructure
  • Development and programming skills in Ruby (particularly Rails) or Python
• Demonstration of continual learning through obtaining certifications in MS0365, MS Azure and/or other related certifications
• Experience with web-oriented coding languages and practices
• Experience in the Higher Education sector – highly desirable

Application Process: 

Closing date for applications: Friday 5 March 2021

Applications must include:

1. A cover letter addressing the selection criteria
2. A curriculum vitae
3. Contact details for two referees

Send applications electronically to:  xavier@nextgenhr.com.au